Basic Head-to-Toe Patient Assessment

Fundamentals: Therapeutic Communication Skills

The goal of this online tutorial is to help healthcare professionals improve communication with patients, families, and each other.

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Content Overview

The tutorial is divided into eight modules. The first seven modules are instructional units. The last is a test bank.

Module 1: Introduction to Communication
Module 2: What is Communication?
Module 3: Therapeutic Verbal Communication Techniques
Module 4: Therapeutic Non-Verbal Communication Techniques
Module 5: Barriers to Therapeutic Communication
Module 6: Cultural Sensitivity and Communication
Module 7: Legal Issues and Communication
Module 8: Test Bank

The tests in the test bank cover all of the tutorial modules. Students are given their test results at the completion of each test accompanied by correct answers and rationale. Instructors can use these tests as pre- or post-tests. Test scores can be used to monitor student progress and mastery of the subject matter. Test results are recorded in databases on the EDGT server and are available for retrieval and review by both instructors and students.

Learning Objectives

At the completion of this tutorial, learners should be able to:

Define communication.

Describe techniques for therapeutic verbal communication.

Describe techniques for therapeutic non-verbal communication.

Establish an environment conducive to therapeutic communication.

Recognize barriers to therapeutic communication.

Describe impact of cultural differences on communication.

Evaluate communication techniques for adherence to legal principles.

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